HA Hosting Service Status - Notice history

All systems operational

99.8% uptime

hahosting.com - Operational

99.8% uptime
May 2025 · 99.3%Jun · 100%Jul · 100%

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May 2025
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my.hahosting.com Customer Portal - Operational

99.8% uptime
May 2025 · 99.3%Jun · 100%Jul · 100%

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May 2025
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Telephone System - Operational

99.8% uptime
May 2025 · 99.3%Jun · 100%Jul · 100%

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May 2025
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99.9% uptime

net-edge-telehouse-east - Operational

99.9% uptime
May 2025 · 99.7%Jun · 100%Jul · 100%

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May 2025
Jun 2025
Jul 2025

net-edge-telehouse-north - Operational

99.9% uptime
May 2025 · 99.7%Jun · 100%Jul · 100%

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May 2025
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Notice history

View current status

Jul 2025

JUL8
Line upgrades
CompletedMaintenance1 hour
  • CompletedJuly 08, 2025 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressJuly 08, 2025 at 5:00 PMUTC
    Maintenance is now in progress
  • PlannedJuly 08, 2025 at 5:00 PMUTC

    We need to remove one of our connections from service in order to upgrade to a new 10gb line. BGP sessions will drop for up to 3 mins for this to take effect our second line will take over automatically any customers using this route already will see no service interruption.

JUL7
BGP updates
CompletedMaintenance1 hour
  • CompletedJuly 07, 2025 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progressJuly 07, 2025 at 5:00 PMUTC
    Maintenance is now in progress
  • PlannedJuly 07, 2025 at 5:00 PMUTC

    We need to remove one of our connections from service in order to upgrade to a new faster 10gb line. BGP sessions will drop for up to 3 mins for this to take effect,

JUL3
Line upgrades
CompletedMaintenance2 hours
  • CompletedJuly 03, 2025 at 7:00 PMUTC
    Maintenance has completed successfully
  • In progressJuly 03, 2025 at 5:00 PMUTC
    Maintenance is now in progress
  • PlannedJuly 03, 2025 at 5:00 PMUTC

    Our 10gb upgrade through Telehouse north is now ready to go live. This upgrade will take the service down for around 3 mins for BGP to failover. Any customer using this Parth will reroute automatically through Telehouse east

Jun 2025

net-edge-london outage
ResolvedDegraded performance41 minutes
  • ResolvedUTC

    net-edge-london is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service.

net-edge-manchester outage
ResolvedDegraded performance1 hour 20 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    It appears this is an upstream issue with Telehouse routing, we are awaiting updates from the supplier

  • IdentifiedUTC

    This issue appears upstream and has been logged with the supplier, our second line is taking over all traffic

  • InvestigatingUTC

    net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service.

May 2025

MAY13
Switch power changes
CompletedMaintenance1 hour
  • CompletedMay 13, 2025 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progressMay 13, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 13, 2025 at 6:00 AMUTC

    We are changing the power to one of our customer switches to increase redundancy. This will affect a small number of colocation customers in Uni9 for a few seconds as it reboots.

Hosted exchange issues
Resolved13 hours 14 minutes
  • ResolvedUTC

    No further issues have been reported and full service is resumed

  • MonitoringUTC

    the database for exchange has now been restored and engineers are monitoring the performance

  • IdentifiedUTC

    Our engineers have found data corruption and are running a data repair. We will update once that has finished.

  • UpdateUTC

    Our support team is working hard on the issue and updates will follow

  • InvestigatingUTC

    Some users are currently having login issues to our hosted exchange servers

net-edge-london outage
Resolved5 hours 25 minutes
  • ResolvedUTC

    We are now starting any final services that have been affected please contact our support team if you are still having issues with your server

  • MonitoringUTC

    Power has been restored and collocation customers are now back online. Customers with compute services are still affected.

  • IdentifiedUTC

    There is a major power outage affecting our Sheffield DC engineers are onsite investigating

  • UpdateUTC

    Engineers are 5 minutes out

  • UpdateUTC

    Engineers are heading to site

  • InvestigatingUTC

    net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service.

MAY4
Core Network changes
CompletedMaintenance2 hours
  • CompletedMay 04, 2025 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressMay 04, 2025 at 9:00 AMUTC
    Maintenance is now in progress
  • PlannedMay 04, 2025 at 9:00 AMUTC

    We will be performing some core router changes and all Sheffield based services will experience short periods of downtime during this window.

Carrier issues
Resolved12 hours 1 minute
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We have replaced a failing component for this edge router and have returned the system to service and will monitor

  • InvestigatingUTC

    We are seeing upstream carrier issues and have removed the line from service

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