HA Hosting Service Status Status - Incident history https://hahosting.info HA Hosting Service Status Wed, 10 Jun 2026 00:00:00 +0000 Router upgrades Type: Maintenance Duration: 3 hours Affected Components: Unit 9 Feed 1, Fast Wordpress Hosting, Mirror Server, net-vrouterpi, Backup, Production, my.hahosting.com Customer Portal, Backup, dns2 - 188.94.72.242, net-vrouter7x, Managed Firewalls, Unit 9 Feed 2, Veeam, Production, Unit 7 Feed 2, net-vrouter-ipv6, Acronis, Generator, Exchange, Generator, net-edge-telehouse-north, net-edge-telehouse-east, net-vrouter2x, Telephone System, ntp.hahosting.com, Unit 7, Unit 9 Feed 3, hahosting.com, Unit 7 Feed 3, dns1 - 188.94.72.241, ntp1.hahosting.com, Colocation Unit 9, Unit 9, Unit 7 Feed 1, Shared Hosting Jun 10, 00:00:00 GMT+0 - Identified - One of our suppliers is upgrading core routers. Service will be disrupted for up to 15 minutes during this time Jun 10, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 10, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - One of our suppliers is upgrading core routers. Service will be disrupted for up to 15 minutes during this time.</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 10 Jun 2026 00:00:00 +0000 https://hahosting.info/maintenance/cmq6ko4fu07vaqmlvae7eb0mw https://hahosting.info/maintenance/cmq6ko4fu07vaqmlvae7eb0mw net-edge-london outage Type: Incident Duration: 7 minutes Affected Components: net-edge-telehouse-north May 29, 00:31:14 GMT+0 - Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service. May 29, 00:38:25 GMT+0 - Resolved - net-edge-london is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>00:31:14</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>00:38:25</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-london is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 29 May 2026 00:31:13 +0000 https://hahosting.info/incident/cmpq6s0nd03kbqv01zaxd0wos https://hahosting.info/incident/cmpq6s0nd03kbqv01zaxd0wos net-edge-london outage Type: Incident Duration: 14 minutes Affected Components: net-edge-telehouse-north May 22, 02:48:16 GMT+0 - Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service. May 22, 03:02:20 GMT+0 - Resolved - net-edge-london is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 14 minutes

Affected Components:

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>02:48:16</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>03:02:20</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-london is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 22 May 2026 02:48:16 +0000 https://hahosting.info/incident/cmpgblam5042nnihqtzly3k7g https://hahosting.info/incident/cmpgblam5042nnihqtzly3k7g net-edge-london outage Type: Incident Duration: 12 minutes Affected Components: net-edge-telehouse-north May 22, 02:13:52 GMT+0 - Resolved - net-edge-london is now operational! This update was created by an automated monitoring service. May 22, 02:01:58 GMT+0 - Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service. May 22, 02:26:50 GMT+0 - Postmortem - Our network in London rerouted and service for some customers was degraded for a few minutes. No further issues reported. Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>02:13:52</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-london is now operational! This update was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>02:01:58</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>02:26:50</var> GMT+0</small><br><strong>Postmortem</strong> - Our network in London rerouted and service for some customers was degraded for a few minutes. No further issues reported..</p> ]]> Fri, 22 May 2026 02:01:58 +0000 https://hahosting.info/incident/cmpg9xqx303q4nihq7c92ig9d https://hahosting.info/incident/cmpg9xqx303q4nihq7c92ig9d net-edge-london outage Type: Incident Duration: 10 minutes Affected Components: net-edge-telehouse-north Apr 15, 03:48:09 GMT+0 - Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 15, 03:58:36 GMT+0 - Resolved - net-edge-london is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>03:48:09</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>03:58:36</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-london is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 15 Apr 2026 03:48:09 +0000 https://hahosting.info/incident/cmnzifs5o0ba012wyxtevg182 https://hahosting.info/incident/cmnzifs5o0ba012wyxtevg182 net-edge-london outage Type: Incident Duration: 9 minutes Affected Components: net-edge-telehouse-north Apr 15, 03:03:46 GMT+0 - Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 15, 03:12:51 GMT+0 - Resolved - net-edge-london is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 9 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>03:03:46</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>03:12:51</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-london is now operational! This update was created by an automated monitoring service..</p> ]]> Wed, 15 Apr 2026 03:03:46 +0000 https://hahosting.info/incident/cmnzgupli02515ai0gh9o9ohe https://hahosting.info/incident/cmnzgupli02515ai0gh9o9ohe Connectivity through London Type: Incident Duration: 2 hours and 4 minutes Affected Components: ntp1.hahosting.com, Unit 9 Feed 1, Fast Wordpress Hosting, Mirror Server, Colocation Unit 9, net-vrouterpi, Backup, Production, my.hahosting.com Customer Portal, Backup, dns2 - 188.94.72.242, net-vrouter7x, Managed Firewalls, Unit 9 Feed 2, Veeam, Production, Unit 7 Feed 2, net-vrouter-ipv6, Unit 9, Acronis, Generator, Exchange, Generator, net-edge-telehouse-north, Unit 7 Feed 1, net-edge-telehouse-east, net-vrouter2x, Telephone System, dns1 - 188.94.72.241, ntp.hahosting.com, Unit 7, Unit 9 Feed 3, hahosting.com, Unit 7 Feed 3, Shared Hosting Apr 15, 03:00:23 GMT+0 - Investigating - We are seeing issues with traffic through our London POP currently engineer heading to site Apr 15, 03:30:23 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 15, 04:02:38 GMT+0 - Investigating - It appears BGP is flapping to our London POP we have raised this with the Carrier Apr 15, 04:32:54 GMT+0 - Monitoring - This connection appears stable now we will continue to monitor Apr 15, 05:04:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 4 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>03:00:23</var> GMT+0</small><br><strong>Investigating</strong> - We are seeing issues with traffic through our London POP currently engineer heading to site.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>03:30:23</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>04:02:38</var> GMT+0</small><br><strong>Investigating</strong> - It appears BGP is flapping to our London POP we have raised this with the Carrier.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>04:32:54</var> GMT+0</small><br><strong>Monitoring</strong> - This connection appears stable now we will continue to monitor.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>05:04:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 15 Apr 2026 03:00:23 +0000 https://hahosting.info/incident/cmnzix3050borsmfs8qiaiqub https://hahosting.info/incident/cmnzix3050borsmfs8qiaiqub Slow Disk issues Type: Incident Duration: 55 minutes Affected Components: Shared Hosting Feb 23, 15:00:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 23, 15:55:22 GMT+0 - Resolved - This incident has been resolved. Feb 23, 15:22:58 GMT+0 - Identified - We have a disk stuck with high IO and are removing it from service Feb 23, 15:54:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 55 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>15:55:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>15:22:58</var> GMT+0</small><br><strong>Identified</strong> - We have a disk stuck with high IO and are removing it from service.</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>15:54:43</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Mon, 23 Feb 2026 15:00:00 +0000 https://hahosting.info/incident/cmlzcx60n001tbt8kxitnnk2y https://hahosting.info/incident/cmlzcx60n001tbt8kxitnnk2y net-edge-manchester outage Type: Incident Affected Components: net-edge-telehouse-east Feb 10, 09:12:02 GMT+0 - Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service. Feb 10, 09:15:06 GMT+0 - Identified - It appears our secondary line is still having issues, we have re raised this to the supplier Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>09:12:02</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>09:15:06</var> GMT+0</small><br><strong>Identified</strong> - It appears our secondary line is still having issues, we have re raised this to the supplier.</p> ]]> Tue, 10 Feb 2026 09:12:02 +0000 https://hahosting.info/incident/cmlgdts6m03r7132r8qh2d0yq https://hahosting.info/incident/cmlgdts6m03r7132r8qh2d0yq net-edge-manchester outage Type: Incident Duration: 8 hours and 27 minutes Affected Components: net-edge-telehouse-east Feb 9, 05:43:07 GMT+0 - Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service. Feb 9, 07:34:54 GMT+0 - Identified - This appears to be an issue at the carrier end and has been raised with the supplier. We have taken this carrier out of service till resolved. Feb 9, 11:06:19 GMT+0 - Identified - Our supplier is continuing to work on a fix for this incident. Feb 9, 14:09:43 GMT+0 - Resolved - net-edge-manchester is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 8 hours and 27 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>05:43:07</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>07:34:54</var> GMT+0</small><br><strong>Identified</strong> - This appears to be an issue at the carrier end and has been raised with the supplier. We have taken this carrier out of service till resolved..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:06:19</var> GMT+0</small><br><strong>Identified</strong> - Our supplier is continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>14:09:43</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-manchester is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 9 Feb 2026 05:43:07 +0000 https://hahosting.info/incident/cmleqx9n803r110n5odi4c2ff https://hahosting.info/incident/cmleqx9n803r110n5odi4c2ff Packet Loss through London BGP Type: Incident Duration: 9 hours and 58 minutes Affected Components: , net-vrouterpi, , net-vrouter7x, net-vrouter-ipv6, net-edge-telehouse-north, net-edge-telehouse-east, net-vrouter2x, Edge Routers → Internal Routers → Jan 21, 15:27:45 GMT+0 - Resolved - This incident has been resolved. This was an offsite monitoring issue. Jan 21, 05:30:11 GMT+0 - Investigating - We have had reports of some packet loss through our London BGP session. We are currently investigating this incident. Jan 21, 06:24:11 GMT+0 - Investigating - Packet loss being tracked through certain routes only at 1% currently Jan 21, 08:04:01 GMT+0 - Identified - It appears this packet los is originating outside of our network. We are continuing to work on a fix for this incident. Jan 21, 08:46:12 GMT+0 - Monitoring - We have found this is an offsite monitoring issue and are currently monitoring the result. Type: Incident

Duration: 9 hours and 58 minutes

Affected Components: , , , , , , ,

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>15:27:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. This was an offsite monitoring issue..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>05:30:11</var> GMT+0</small><br><strong>Investigating</strong> - We have had reports of some packet loss through our London BGP session. We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>06:24:11</var> GMT+0</small><br><strong>Investigating</strong> - Packet loss being tracked through certain routes only at 1% currently.</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>08:04:01</var> GMT+0</small><br><strong>Identified</strong> - It appears this packet los is originating outside of our network. We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>08:46:12</var> GMT+0</small><br><strong>Monitoring</strong> - We have found this is an offsite monitoring issue and are currently monitoring the result..</p> ]]> Wed, 21 Jan 2026 05:30:11 +0000 https://hahosting.info/incident/cmkno675007ieo3yzehulquad https://hahosting.info/incident/cmkno675007ieo3yzehulquad net-edge-manchester outage Type: Incident Duration: 1 minute Affected Components: net-edge-telehouse-east Dec 21, 01:43:13 GMT+0 - Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 21, 01:44:06 GMT+0 - Resolved - net-edge-manchester is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>01:43:13</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>01:44:06</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-manchester is now operational! This update was created by an automated monitoring service..</p> ]]> Sun, 21 Dec 2025 01:43:13 +0000 https://hahosting.info/incident/cmjf2c5in08nz5moq8uvtnbxx https://hahosting.info/incident/cmjf2c5in08nz5moq8uvtnbxx net-edge-manchester outage Type: Incident Duration: 1 minute Affected Components: net-edge-telehouse-east Dec 20, 23:15:24 GMT+0 - Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 20, 23:16:14 GMT+0 - Resolved - net-edge-manchester is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>23:15:24</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>23:16:14</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-manchester is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 20 Dec 2025 23:15:24 +0000 https://hahosting.info/incident/cmjex228g0rb5o0sec1aty3p9 https://hahosting.info/incident/cmjex228g0rb5o0sec1aty3p9 net-edge-london outage Type: Incident Duration: 1 day, 10 hours and 16 minutes Affected Components: net-edge-telehouse-north Aug 11, 06:31:02 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 9, 20:26:43 GMT+0 - Identified - we have taken the affected line outbox service and mill monitor Aug 9, 20:15:14 GMT+0 - Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 9, 20:24:23 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 11, 06:31:19 GMT+0 - Resolved - net-edge-london is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 day, 10 hours and 16 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>06:31:02</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>20:26:43</var> GMT+0</small><br><strong>Identified</strong> - we have taken the affected line outbox service and mill monitor.</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>20:15:14</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>20:24:23</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>06:31:19</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-london is now operational! This update was created by an automated monitoring service..</p> ]]> Sat, 9 Aug 2025 20:15:14 +0000 https://hahosting.info/incident/cme4p226v06c21hw232bfwbx0 https://hahosting.info/incident/cme4p226v06c21hw232bfwbx0 net-edge-london outage Type: Incident Duration: 6 minutes Affected Components: net-edge-telehouse-north Aug 7, 00:22:21 GMT+0 - Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 7, 00:28:37 GMT+0 - Resolved - net-edge-london is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>00:22:21</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>00:28:37</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-london is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 7 Aug 2025 00:22:21 +0000 https://hahosting.info/incident/cme0nkbd8005529cip0a4229k https://hahosting.info/incident/cme0nkbd8005529cip0a4229k Line upgrades Type: Maintenance Duration: 1 hour Affected Components: Unit 9 Feed 1, net-edge-telehouse-east, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, Fast Wordpress Hosting, Backup, ntp.hahosting.com, Unit 7, Unit 9 Feed 3, Unit 7 Feed 3, hahosting.com, dns1 - 188.94.72.241, dns2 - 188.94.72.242, Colocation Unit 9, my.hahosting.com Customer Portal, Unit 7 Feed 1, Veeam, Telephone System, ntp1.hahosting.com, Production, Unit 7 Feed 2, Unit 9, Acronis, net-vrouter-ipv6, Generator, Exchange, Managed Firewalls, Generator, Shared Hosting, Mirror Server, Unit 9 Feed 2, Backup, Production Jul 8, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 8, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 8, 17:00:00 GMT+0 - Identified - We need to remove one of our connections from service in order to upgrade to a new 10gb line. BGP sessions will drop for up to 3 mins for this to take effect our second line will take over automatically any customers using this route already will see no service interruption. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We need to remove one of our connections from service in order to upgrade to a new 10gb line. BGP sessions will drop for up to 3 mins for this to take effect our second line will take over automatically any customers using this route already will see no service interruption..</p> ]]> Tue, 8 Jul 2025 17:00:00 +0000 https://hahosting.info/maintenance/cmcup7e7h000i89s9e1mkgpw2 https://hahosting.info/maintenance/cmcup7e7h000i89s9e1mkgpw2 BGP updates Type: Maintenance Duration: 1 hour Affected Components: net-edge-telehouse-east, net-edge-telehouse-north, , net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Internal Routers → Jul 7, 17:00:00 GMT+0 - Identified - We need to remove one of our connections from service in order to upgrade to a new faster 10gb line. BGP sessions will drop for up to 3 mins for this to take effect, Jul 7, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 7, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , ,

<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We need to remove one of our connections from service in order to upgrade to a new faster 10gb line. BGP sessions will drop for up to 3 mins for this to take effect,.</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 7 Jul 2025 17:00:00 +0000 https://hahosting.info/maintenance/cmctb24tp005fg7hkdzi55x4o https://hahosting.info/maintenance/cmctb24tp005fg7hkdzi55x4o Line upgrades Type: Maintenance Duration: 2 hours Affected Components: net-edge-telehouse-north Jul 3, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 3, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 3, 17:00:00 GMT+0 - Identified - Our 10gb upgrade through Telehouse north is now ready to go live. This upgrade will take the service down for around 3 mins for BGP to failover. Any customer using this Parth will reroute automatically through Telehouse east Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our 10gb upgrade through Telehouse north is now ready to go live. This upgrade will take the service down for around 3 mins for BGP to failover. Any customer using this Parth will reroute automatically through Telehouse east.</p> ]]> Thu, 3 Jul 2025 17:00:00 +0000 https://hahosting.info/maintenance/cmcn6jcgx0009aj8qdlzgbubg https://hahosting.info/maintenance/cmcn6jcgx0009aj8qdlzgbubg net-edge-london outage Type: Incident Duration: 41 minutes Affected Components: net-edge-telehouse-north Jun 27, 00:13:28 GMT+0 - Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service. Jun 27, 00:54:43 GMT+0 - Resolved - net-edge-london is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 41 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>00:13:28</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>00:54:43</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-london is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 27 Jun 2025 00:13:28 +0000 https://hahosting.info/incident/cmce26y98014a132a14jtd1en https://hahosting.info/incident/cmce26y98014a132a14jtd1en net-edge-manchester outage Type: Incident Duration: 1 hour and 21 minutes Affected Components: net-edge-telehouse-east Jun 19, 10:28:24 GMT+0 - Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service. Jun 19, 10:32:28 GMT+0 - Identified - This issue appears upstream and has been logged with the supplier, our second line is taking over all traffic Jun 19, 11:22:21 GMT+0 - Identified - It appears this is an upstream issue with Telehouse routing, we are awaiting updates from the supplier Jun 19, 11:48:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 21 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>10:28:24</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>10:32:28</var> GMT+0</small><br><strong>Identified</strong> - This issue appears upstream and has been logged with the supplier, our second line is taking over all traffic.</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>11:22:21</var> GMT+0</small><br><strong>Identified</strong> - It appears this is an upstream issue with Telehouse routing, we are awaiting updates from the supplier.</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>11:48:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 19 Jun 2025 10:28:24 +0000 https://hahosting.info/incident/cmc38myn300038xhbnxtct26h https://hahosting.info/incident/cmc38myn300038xhbnxtct26h Switch power changes Type: Maintenance Duration: 1 hour Affected Components: Colocation Unit 9 May 13, 06:00:01 GMT+0 - Identified - Maintenance is now in progress May 13, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully May 13, 06:00:00 GMT+0 - Identified - We are changing the power to one of our customer switches to increase redundancy. This will affect a small number of colocation customers in Uni9 for a few seconds as it reboots. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are changing the power to one of our customer switches to increase redundancy. This will affect a small number of colocation customers in Uni9 for a few seconds as it reboots..</p> ]]> Tue, 13 May 2025 06:00:00 +0000 https://hahosting.info/maintenance/cmal30544005h5fwqeiqz9ur8 https://hahosting.info/maintenance/cmal30544005h5fwqeiqz9ur8 Hosted exchange issues Type: Incident Duration: 13 hours and 14 minutes Affected Components: Exchange May 8, 20:30:00 GMT+0 - Investigating - Some users are currently having login issues to our hosted exchange servers May 8, 21:30:00 GMT+0 - Investigating - Our support team is working hard on the issue and updates will follow May 8, 22:30:00 GMT+0 - Identified - Our engineers have found data corruption and are running a data repair. We will update once that has finished. May 9, 09:01:28 GMT+0 - Monitoring - the database for exchange has now been restored and engineers are monitoring the performance May 9, 09:44:20 GMT+0 - Resolved - No further issues have been reported and full service is resumed Type: Incident

Duration: 13 hours and 14 minutes

Affected Components:

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Some users are currently having login issues to our hosted exchange servers.</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Our support team is working hard on the issue and updates will follow.</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identified</strong> - Our engineers have found data corruption and are running a data repair. We will update once that has finished..</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>09:01:28</var> GMT+0</small><br><strong>Monitoring</strong> - the database for exchange has now been restored and engineers are monitoring the performance.</p> <p><small>May <var data-var='date'> 9</var>, <var data-var='time'>09:44:20</var> GMT+0</small><br><strong>Resolved</strong> - No further issues have been reported and full service is resumed.</p> ]]> Thu, 8 May 2025 20:30:00 +0000 https://hahosting.info/incident/cmagfxhlc0001g7abrwvez6n9 https://hahosting.info/incident/cmagfxhlc0001g7abrwvez6n9 net-edge-london outage Type: Incident Duration: 5 hours and 26 minutes Affected Components: Unit 9 Feed 1, net-edge-telehouse-east, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Fast Wordpress Hosting, Unit 7 Feed 2, Unit 7 Feed 1, Unit 9, Veeam, Backup, , Telephone System, Acronis, ntp.hahosting.com, ntp1.hahosting.com, Unit 7, Unit 9 Feed 3, Unit 7 Feed 3, hahosting.com, Production, dns1 - 188.94.72.241, dns2 - 188.94.72.242, Colocation Unit 9, Exchange, Managed Firewalls, , , Generator, my.hahosting.com Customer Portal, Shared Hosting, Mirror Server, Unit 9 Feed 2, Generator, Backup, Production, , Unit 9 → Sheffield → Offsite → Unit 7 → May 7, 05:32:06 GMT+0 - Investigating - Engineers are 5 minutes out May 7, 04:58:08 GMT+0 - Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service. May 7, 05:10:26 GMT+0 - Investigating - Engineers are heading to site May 7, 05:43:22 GMT+0 - Identified - There is a major power outage affecting our Sheffield DC engineers are onsite investigating May 7, 08:01:33 GMT+0 - Monitoring - Power has been restored and collocation customers are now back online. Customers with compute services are still affected. May 7, 10:23:43 GMT+0 - Resolved - We are now starting any final services that have been affected please contact our support team if you are still having issues with your server Type: Incident

Duration: 5 hours and 26 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>05:32:06</var> GMT+0</small><br><strong>Investigating</strong> - Engineers are 5 minutes out.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>04:58:08</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>05:10:26</var> GMT+0</small><br><strong>Investigating</strong> - Engineers are heading to site.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>05:43:22</var> GMT+0</small><br><strong>Identified</strong> - There is a major power outage affecting our Sheffield DC engineers are onsite investigating.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>08:01:33</var> GMT+0</small><br><strong>Monitoring</strong> - Power has been restored and collocation customers are now back online. Customers with compute services are still affected..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>10:23:43</var> GMT+0</small><br><strong>Resolved</strong> - We are now starting any final services that have been affected please contact our support team if you are still having issues with your server.</p> ]]> Wed, 7 May 2025 04:58:08 +0000 https://hahosting.info/incident/cmadgwlkj002qmbc4dk7nm91t https://hahosting.info/incident/cmadgwlkj002qmbc4dk7nm91t Core Network changes Type: Maintenance Duration: 2 hours Affected Components: Unit 9 Feed 1, net-edge-telehouse-east, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Unit 9 Feed 2, Fast Wordpress Hosting, Exchange, Shared Hosting, Unit 7 Feed 2, Unit 7 Feed 1, Generator, Unit 9, Backup, Veeam, Backup, Generator, Telephone System, Acronis, ntp.hahosting.com, ntp1.hahosting.com, Unit 7, Unit 9 Feed 3, Unit 7 Feed 3, hahosting.com, my.hahosting.com Customer Portal, Managed Firewalls, Production, dns1 - 188.94.72.241, Mirror Server, dns2 - 188.94.72.242, Production, Colocation Unit 9 May 4, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully May 4, 09:00:01 GMT+0 - Identified - Maintenance is now in progress May 4, 09:00:00 GMT+0 - Identified - We will be performing some core router changes and all Sheffield based services will experience short periods of downtime during this window. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing some core router changes and all Sheffield based services will experience short periods of downtime during this window..</p> ]]> Sun, 4 May 2025 09:00:00 +0000 https://hahosting.info/maintenance/cma279je7001v6fd9soxpu3j8 https://hahosting.info/maintenance/cma279je7001v6fd9soxpu3j8 Carrier issues Type: Incident Duration: 12 hours and 1 minute Affected Components: net-edge-telehouse-north May 4, 19:13:28 GMT+0 - Resolved - This incident has been resolved. May 4, 07:12:20 GMT+0 - Investigating - We are seeing upstream carrier issues and have removed the line from service May 4, 07:34:10 GMT+0 - Identified - We have replaced a failing component for this edge router and have returned the system to service and will monitor Type: Incident

Duration: 12 hours and 1 minute

Affected Components:

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>19:13:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>07:12:20</var> GMT+0</small><br><strong>Investigating</strong> - We are seeing upstream carrier issues and have removed the line from service.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>07:34:10</var> GMT+0</small><br><strong>Identified</strong> - We have replaced a failing component for this edge router and have returned the system to service and will monitor.</p> ]]> Sun, 4 May 2025 07:12:20 +0000 https://hahosting.info/incident/cma9bdmry0001sxnxwhed3aau https://hahosting.info/incident/cma9bdmry0001sxnxwhed3aau Veeam Updates Type: Maintenance Duration: 3 hours Affected Components: Backup, Veeam, Backup Apr 11, 09:00:00 GMT+0 - Identified - Updates to Veeam Servers There will be brief outages to Veeam services while we update/reboot during this time. Apr 11, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 11, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Updates to Veeam Servers There will be brief outages to Veeam services while we update/reboot during this time..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 11 Apr 2025 09:00:00 +0000 https://hahosting.info/maintenance/cm98dd7u50020ktdyurywpmco https://hahosting.info/maintenance/cm98dd7u50020ktdyurywpmco Core router upgrades Type: Maintenance Duration: 2 hours Affected Components: net-edge-telehouse-east, net-edge-telehouse-north Apr 6, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 6, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 6, 09:00:00 GMT+0 - Identified - We will be performing some core router upgrades and all Sheffield based services will experience short periods of downtime during this window. Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing some core router upgrades and all Sheffield based services will experience short periods of downtime during this window..</p> ]]> Sun, 6 Apr 2025 09:00:00 +0000 https://hahosting.info/maintenance/cm8wt4j0a001e5oyxsdmq4vpw https://hahosting.info/maintenance/cm8wt4j0a001e5oyxsdmq4vpw net-edge-london outage Type: Incident Duration: 7 minutes Affected Components: net-edge-telehouse-north Apr 1, 06:25:10 GMT+0 - Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service. Apr 1, 06:31:43 GMT+0 - Resolved - net-edge-london is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 7 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>06:25:10</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>06:31:43</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-london is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 1 Apr 2025 06:25:10 +0000 https://hahosting.info/incident/cm8y45ulw00dttvtqxaszvblr https://hahosting.info/incident/cm8y45ulw00dttvtqxaszvblr Core router upgrades Type: Maintenance Duration: 3 hours Affected Components: net-edge-telehouse-east, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Fast Wordpress Hosting, Exchange, Shared Hosting, Production, Backup, Veeam, Backup, dns1 - 188.94.72.241, Mirror Server, Telephone System, Acronis, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, hahosting.com, my.hahosting.com Customer Portal, Production, Managed Firewalls, Colocation Unit 9 Mar 16, 08:30:00 GMT+0 - Identified - We will be performing some core router upgrades and all Sheffield based services will experience short periods of downtime during this window. Mar 16, 08:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 16, 11:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing some core router upgrades and all Sheffield based services will experience short periods of downtime during this window..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>08:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 16 Mar 2025 08:30:00 +0000 https://hahosting.info/maintenance/cm7sy1rj7000rv0go31ijcbjy https://hahosting.info/maintenance/cm7sy1rj7000rv0go31ijcbjy Carrier Maintenance Router Upgrade - Equinix LD8, London Type: Maintenance Duration: 2 hours Affected Components: net-edge-telehouse-east, net-edge-telehouse-north Feb 25, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 25, 01:00:00 GMT+0 - Identified - We will take this line out of service the day before and the below is for informational purposes During this window we will be performing upgrades to our core router in Equinix LD8, London. This maintenance requires a full power down of the device to install new control boards and routing-engines into the device running new JUNOS. Customers with services fed directly from core1-ld8 will experience an outage of approximately 30 minutes during this window. Other external connectivity such as peering and transit will be re-routed to alternative paths cleanly before the outage. Feb 25, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will take this line out of service the day before and the below is for informational purposes During this window we will be performing upgrades to our core router in Equinix LD8, London. This maintenance requires a full power down of the device to install new control boards and routing-engines into the device running new JUNOS. Customers with services fed directly from core1-ld8 will experience an outage of approximately 30 minutes during this window. Other external connectivity such as peering and transit will be re-routed to alternative paths cleanly before the outage..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 25 Feb 2025 01:00:00 +0000 https://hahosting.info/maintenance/cm791xdte0001qieuf27o619v https://hahosting.info/maintenance/cm791xdte0001qieuf27o619v Storage CLuster Upgrade Type: Maintenance Duration: 18 minutes Affected Components: Fast Wordpress Hosting, Exchange, Shared Hosting, Production, , Backup, , Backup, dns1 - 188.94.72.241, Mirror Server, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, hahosting.com, my.hahosting.com Customer Portal, Production, Managed Firewalls, Sheffield → Offsite → Feb 16, 10:18:20 GMT+0 - Completed - This has now been completed with no interuption to service Feb 16, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 16, 10:00:00 GMT+0 - Identified - We need to upgrade some system resources in our storage cluster and this will involve restarting the CEPH monitor services one by one. We expect this to cause no impact on customer service. But users may experience slow disk access for a few minutes as this completes and compacts the databases. This will not affect any network services or colocation customers Type: Maintenance

Duration: 18 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>10:18:20</var> GMT+0</small><br><strong>Completed</strong> - This has now been completed with no interuption to service.</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We need to upgrade some system resources in our storage cluster and this will involve restarting the CEPH monitor services one by one. We expect this to cause no impact on customer service. But users may experience slow disk access for a few minutes as this completes and compacts the databases. This will not affect any network services or colocation customers.</p> ]]> Sun, 16 Feb 2025 10:00:00 +0000 https://hahosting.info/maintenance/cm732ec3d002ccmfgosktui5u https://hahosting.info/maintenance/cm732ec3d002ccmfgosktui5u Various outages in Sheffield Type: Incident Duration: 2 days, 14 hours and 11 minutes Affected Components: net-edge-telehouse-east, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Fast Wordpress Hosting, Exchange, Shared Hosting, Production, , Backup, Veeam, , Backup, dns1 - 188.94.72.241, Mirror Server, Telephone System, Acronis, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, hahosting.com, my.hahosting.com Customer Portal, Production, Managed Firewalls, Colocation Unit 9, Sheffield → Offsite → Feb 9, 18:59:21 GMT+0 - Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service. Feb 9, 18:59:21 GMT+0 - Investigating - On call engineers are aware of an issue affecting some core services in Sheffield and are investigating Feb 9, 20:04:26 GMT+0 - Identified - It appears some servers running core services have rebooted and some VM systems have rebooted with them. Cause currently unknown Feb 9, 20:05:49 GMT+0 - Monitoring - All service has been restored adn we are investigating the cause of the issue Feb 12, 09:10:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 days, 14 hours and 11 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:59:21</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:59:21</var> GMT+0</small><br><strong>Investigating</strong> - On call engineers are aware of an issue affecting some core services in Sheffield and are investigating.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>20:04:26</var> GMT+0</small><br><strong>Identified</strong> - It appears some servers running core services have rebooted and some VM systems have rebooted with them. Cause currently unknown.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>20:05:49</var> GMT+0</small><br><strong>Monitoring</strong> - All service has been restored adn we are investigating the cause of the issue.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>09:10:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 9 Feb 2025 18:59:21 +0000 https://hahosting.info/incident/cm6xznav800bx390oqvolj1tz https://hahosting.info/incident/cm6xznav800bx390oqvolj1tz net-edge-telehouse-east outage Type: Incident Duration: 8 hours and 20 minutes Affected Components: net-edge-telehouse-east Jan 27, 00:40:40 GMT+0 - Monitoring - It appears one of our lines is currently flapping the issue appears to be in Telehouse East in London. We have removed this line from service till it stablises The carrier has been asked for a RFO and will be updated here Jan 27, 00:29:52 GMT+0 - Investigating - net-edge-telehouse-east cannot be accessed at the moment. This incident was created by an automated monitoring service. Jan 27, 08:49:23 GMT+0 - Resolved - We have now returned this connection to service Jan 28, 11:02:28 GMT+0 - Resolved - We have been updated by the carrier and the outage was caused by maintenance work that wasn't relayed to us. Information attached for transparency. We have carried out diagnostics for the date and time specified for reported circuit ID:LON/NEA/LE-689504 under Colt ticket#1-82234240171, including checking for historical alarms and performing a search of our databases to determine if any major network incident or Colt official planned maintenance affected the service reported, We found that service was impacted due to planned maintenance activity in colt. 1-82036406291." Type: Incident

Duration: 8 hours and 20 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>00:40:40</var> GMT+0</small><br><strong>Monitoring</strong> - It appears one of our lines is currently flapping the issue appears to be in Telehouse East in London. We have removed this line from service till it stablises The carrier has been asked for a RFO and will be updated here .</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>00:29:52</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-telehouse-east cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>08:49:23</var> GMT+0</small><br><strong>Resolved</strong> - We have now returned this connection to service.</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>11:02:28</var> GMT+0</small><br><strong>Resolved</strong> - We have been updated by the carrier and the outage was caused by maintenance work that wasn't relayed to us. Information attached for transparency. We have carried out diagnostics for the date and time specified for reported circuit ID:LON/NEA/LE-689504 under Colt ticket#1-82234240171, including checking for historical alarms and performing a search of our databases to determine if any major network incident or Colt official planned maintenance affected the service reported, We found that service was impacted due to planned maintenance activity in colt. 1-82036406291.".</p> ]]> Mon, 27 Jan 2025 00:29:52 +0000 https://hahosting.info/incident/cm6ebaeuj00zbfqur4ntz73oz https://hahosting.info/incident/cm6ebaeuj00zbfqur4ntz73oz Carrier Router Upgrades Type: Maintenance Duration: 2 hours Affected Components: net-edge-telehouse-north Jan 23, 01:00:00 GMT+0 - Identified - One of our suppliers has informed us of upcoming works as below. We will take this connection out of service before the window and customers should not be affected by this work. During this window, we will be performing upgrades to our core router in Equinix LD8, London. This maintenance requires a full power down of the device to install new control boards and routing-engines into the device running new JUNOS. Customers with services fed directly from core1-ld8 will experience an outage of approximately 30 minutes during this window. Other external connectivity such as peering and transit will be re-routed to alternative paths cleanly before the outage. Jan 23, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 23, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - One of our suppliers has informed us of upcoming works as below. We will take this connection out of service before the window and customers should not be affected by this work. During this window, we will be performing upgrades to our core router in Equinix LD8, London. This maintenance requires a full power down of the device to install new control boards and routing-engines into the device running new JUNOS. Customers with services fed directly from core1-ld8 will experience an outage of approximately 30 minutes during this window. Other external connectivity such as peering and transit will be re-routed to alternative paths cleanly before the outage..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 23 Jan 2025 01:00:00 +0000 https://hahosting.info/maintenance/cm5mbtffw001bq731zi9qc68z https://hahosting.info/maintenance/cm5mbtffw001bq731zi9qc68z Storage issues Type: Incident Duration: 7 minutes Affected Components: net-vrouter7x, Fast Wordpress Hosting, Exchange, Shared Hosting, Production, , , dns1 - 188.94.72.241, Mirror Server, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, Managed Firewalls, Colocation Unit 9, Sheffield → Offsite → Nov 18, 13:55:40 GMT+0 - Resolved - No further issues reported Nov 18, 13:53:19 GMT+0 - Monitoring - We have removed the affected node from the cluster and normal service has resumed. Nov 18, 13:48:31 GMT+0 - Identified - We are continuing to work on a fix for this incident It appears a faulty storage node has caused some core services to reboot we are working on the issue Type: Incident

Duration: 7 minutes

Affected Components: , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>13:55:40</var> GMT+0</small><br><strong>Resolved</strong> - No further issues reported.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>13:53:19</var> GMT+0</small><br><strong>Monitoring</strong> - We have removed the affected node from the cluster and normal service has resumed. .</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>13:48:31</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident It appears a faulty storage node has caused some core services to reboot we are working on the issue.</p> ]]> Mon, 18 Nov 2024 13:48:31 +0000 https://hahosting.info/incident/cm3n2zw42002jpvvkhezv8s1n https://hahosting.info/incident/cm3n2zw42002jpvvkhezv8s1n net-edge-manchester outage Type: Incident Duration: 11 hours and 22 minutes Affected Components: net-edge-telehouse-east Nov 18, 00:33:32 GMT+0 - Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 00:44:53 GMT+0 - Resolved - net-edge-manchester is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 11 hours and 22 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>00:33:32</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>00:44:53</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-manchester is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 18 Nov 2024 00:33:32 +0000 https://hahosting.info/incident/cm3malhvy007o7hz9l9gj48tn https://hahosting.info/incident/cm3malhvy007o7hz9l9gj48tn managed firewall upgrades Type: Maintenance Duration: 1 hour Affected Components: Managed Firewalls Oct 4, 06:00:00 GMT+0 - Identified - Scheduled maintenance needs to be carried out on our managed firewall services to upgrade critical system services. This maintenance is essential to enhance performance, security, and overall reliability. During this maintenance window, you may experience brief interruptions in service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our systems. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your continued trust in our services. Oct 4, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 4, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance needs to be carried out on our managed firewall services to upgrade critical system services. This maintenance is essential to enhance performance, security, and overall reliability. During this maintenance window, you may experience brief interruptions in service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our systems. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your continued trust in our services..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 4 Oct 2024 06:00:00 +0000 https://hahosting.info/maintenance/cm1p3sr3f004n5w0b1ezra1vw https://hahosting.info/maintenance/cm1p3sr3f004n5w0b1ezra1vw Managed Firewall Updates Type: Maintenance Duration: 1 hour Affected Components: Managed Firewalls Sep 27, 06:00:00 GMT+0 - Identified - Scheduled maintenance needs to be carried out on our managed firewall services to upgrade critical system services. This maintenance is essential to enhance performance, security, and overall reliability. During this maintenance window, you may experience brief interruptions in service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our systems. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your continued trust in our services. Sep 27, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 27, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance needs to be carried out on our managed firewall services to upgrade critical system services. This maintenance is essential to enhance performance, security, and overall reliability. During this maintenance window, you may experience brief interruptions in service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our systems. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your continued trust in our services..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 27 Sep 2024 06:00:00 +0000 https://hahosting.info/maintenance/cm1hvkxjn001a8zfj79hrbpse https://hahosting.info/maintenance/cm1hvkxjn001a8zfj79hrbpse net-edge-manchester outage Type: Incident Duration: 15 minutes Affected Components: net-edge-telehouse-east Sep 16, 14:31:01 GMT+0 - Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service. Sep 16, 14:31:16 GMT+0 - Resolved - net-edge-manchester is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>14:31:01</var> GMT+0</small><br><strong>Investigating</strong> - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>14:31:16</var> GMT+0</small><br><strong>Resolved</strong> - net-edge-manchester is now operational! This update was created by an automated monitoring service..</p> ]]> Mon, 16 Sep 2024 14:31:01 +0000 https://hahosting.info/incident/cm153ruw400luj07dfxzg2t0z https://hahosting.info/incident/cm153ruw400luj07dfxzg2t0z Switch firmware updates Type: Maintenance Duration: 33 minutes Affected Components: Colocation Unit 9 Aug 1, 07:01:21 GMT+0 - Identified - Window has overrun slightly work is being finalised now Aug 1, 07:02:47 GMT+0 - Completed - Work is now complete Aug 1, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 1, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 1, 06:30:00 GMT+0 - Identified - We need to reboot our switched in Unit 9 Row 2 in preparation for 10gb upgrades. This will take no longer than 10 mins and will cause a temporary loss of pings to customers located in this row. Type: Maintenance

Duration: 33 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>07:01:21</var> GMT+0</small><br><strong>Identified</strong> - Window has overrun slightly work is being finalised now.</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>07:02:47</var> GMT+0</small><br><strong>Completed</strong> - Work is now complete.</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>06:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Identified</strong> - We need to reboot our switched in Unit 9 Row 2 in preparation for 10gb upgrades. This will take no longer than 10 mins and will cause a temporary loss of pings to customers located in this row..</p> ]]> Thu, 1 Aug 2024 06:30:00 +0000 https://hahosting.info/maintenance/clz9z4w2054273i3olk3njass9 https://hahosting.info/maintenance/clz9z4w2054273i3olk3njass9 Carrier Maintenance Type: Maintenance Duration: 10 hours Affected Components: net-edge-telehouse-east Jun 5, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 4, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 4, 19:00:00 GMT+0 - Identified - One of our carriers is performing maintenance on it's network. The nature of the work is maintenance on an existing joint. We'll take the carrier out of service before the work starts and will re-instate on receipt of the all-clear. Type: Maintenance

Duration: 10 hours

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - One of our carriers is performing maintenance on it's network. The nature of the work is maintenance on an existing joint. We'll take the carrier out of service before the work starts and will re-instate on receipt of the all-clear..</p> ]]> Tue, 4 Jun 2024 19:00:00 +0000 https://hahosting.info/maintenance/clwqj3ueg26536bgogjz0abrgv https://hahosting.info/maintenance/clwqj3ueg26536bgogjz0abrgv Final Network changes and transit improvements Type: Maintenance Duration: 1 hour Affected Components: Unit 7 Feed 3, net-edge-telehouse-east, Unit 9 Feed 1, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Unit 9 Feed 2, Fast Wordpress Hosting, Exchange, Shared Hosting, Unit 7 Feed 2, Unit 9 Feed 3, Unit 7 Feed 1, Generator, Unit 9, Production, Backup, Veeam, Backup, Generator, dns1 - 188.94.72.241, Mirror Server, Telephone System, Acronis, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, hahosting.com, my.hahosting.com Customer Portal, Unit 7, Production Mar 31, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 31, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 31, 07:00:00 GMT+0 - Identified - We are making the final changes required for IPv6 and an improvement for IPv4 transit. No downtime is expected, but slow requests may be seen for a few minutes. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are making the final changes required for IPv6 and an improvement for IPv4 transit. No downtime is expected, but slow requests may be seen for a few minutes..</p> ]]> Sun, 31 Mar 2024 07:00:00 +0000 https://hahosting.info/maintenance/cluci9fjk358022beoty9dhhg9i https://hahosting.info/maintenance/cluci9fjk358022beoty9dhhg9i Network Improvements Type: Maintenance Duration: 1 hour and 2 minutes Affected Components: Unit 7 Feed 3, net-edge-telehouse-east, Unit 9 Feed 1, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Unit 9 Feed 2, Fast Wordpress Hosting, Exchange, Shared Hosting, Unit 7 Feed 2, Unit 9 Feed 3, Unit 7 Feed 1, Generator, Unit 9, Production, Backup, Veeam, Backup, Generator, dns1 - 188.94.72.241, Mirror Server, Telephone System, Acronis, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, hahosting.com, my.hahosting.com Customer Portal, Unit 7, Production Mar 24, 08:00:00 GMT+0 - Identified - This is our final moves for the new router network. This is a live migration and no downtime is expected. Mar 24, 09:02:04 GMT+0 - Completed - This work is now complete. If you are having any service issues in light of this change please contact our out of hours team. Mar 24, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour and 2 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - This is our final moves for the new router network. This is a live migration and no downtime is expected..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>09:02:04</var> GMT+0</small><br><strong>Completed</strong> - This work is now complete. If you are having any service issues in light of this change please contact our out of hours team..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 24 Mar 2024 08:00:00 +0000 https://hahosting.info/maintenance/clu1filon286644bfn8nj6vyunp https://hahosting.info/maintenance/clu1filon286644bfn8nj6vyunp IPV6 Changes Type: Maintenance Duration: 1 hour Affected Components: net-vrouter-ipv6 Mar 22, 20:00:00 GMT+0 - Identified - In planning for IPV6 we are adding our IPV6 presentation to our second carrier. This work will only affect IPV6 customers and no other systems will be affected Mar 22, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 22, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - In planning for IPV6 we are adding our IPV6 presentation to our second carrier. This work will only affect IPV6 customers and no other systems will be affected.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 22 Mar 2024 20:00:00 +0000 https://hahosting.info/maintenance/cltxaievy3736bioj6wy0tcrm https://hahosting.info/maintenance/cltxaievy3736bioj6wy0tcrm Vrouter changes Type: Maintenance Duration: 1 hour Affected Components: net-vrouterpi Mar 20, 21:08:19 GMT+0 - Completed - This work is now finished. If you have any issues please contact our support engineers Mar 20, 20:00:00 GMT+0 - Identified - We are planning to move our final networks to the new platform. This will only affect customers on the following prefixes: 188.94.77.x 188.94.78.x 188.94.79.x Customers with private exchanges. Customers can expect the potential loss of pings for a few moments. Mar 20, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 20, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>21:08:19</var> GMT+0</small><br><strong>Completed</strong> - This work is now finished. If you have any issues please contact our support engineers .</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to move our final networks to the new platform. This will only affect customers on the following prefixes: 188.94.77.x 188.94.78.x 188.94.79.x Customers with private exchanges. Customers can expect the potential loss of pings for a few moments..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 20 Mar 2024 20:00:00 +0000 https://hahosting.info/maintenance/cltx9p0593583b9oaccgpb9oc https://hahosting.info/maintenance/cltx9p0593583b9oaccgpb9oc Network Improvements Type: Maintenance Duration: 2 hours and 44 minutes Affected Components: Unit 7 Feed 3, net-edge-telehouse-east, Unit 9 Feed 1, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Unit 9 Feed 2, Fast Wordpress Hosting, Exchange, Shared Hosting, Unit 7 Feed 2, Unit 9 Feed 3, Unit 7 Feed 1, Generator, Unit 9, Production, Backup, Veeam, Backup, Generator, dns1 - 188.94.72.241, Mirror Server, Telephone System, Acronis, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, hahosting.com, my.hahosting.com Customer Portal, Unit 7, Production Mar 17, 10:44:30 GMT+0 - Completed - These changes are now complete. If you having any issues please contact our out of hours team via telephone. Mar 17, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 17, 08:00:00 GMT+0 - Identified - We are continuing our network upgrades this weekend and expect some users to have a brief network service loss during this time. Loss of service will be for no more than a few minutes at a time. Type: Maintenance

Duration: 2 hours and 44 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>10:44:30</var> GMT+0</small><br><strong>Completed</strong> - These changes are now complete. If you having any issues please contact our out of hours team via telephone..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing our network upgrades this weekend and expect some users to have a brief network service loss during this time. Loss of service will be for no more than a few minutes at a time..</p> ]]> Sun, 17 Mar 2024 08:00:00 +0000 https://hahosting.info/maintenance/cltsmwutw23603bgn2ggtf6tr6 https://hahosting.info/maintenance/cltsmwutw23603bgn2ggtf6tr6