Duration: 10 minutes

Affected Components: net-edge-telehouse-north

Apr 15, 03:48:09 GMT+0
Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 15, 03:58:36 GMT+0
Resolved - net-edge-london is now operational! This update was created by an automated monitoring service..

Duration: 9 minutes

Affected Components: net-edge-telehouse-north

Apr 15, 03:03:46 GMT+0
Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 15, 03:12:51 GMT+0
Resolved - net-edge-london is now operational! This update was created by an automated monitoring service..

Duration: 2 hours and 4 minutes

Affected Components: ntp1.hahosting.com, Unit 9 Feed 1, Fast Wordpress Hosting, Mirror Server, Colocation Unit 9, net-vrouterpi, Backup, Production, my.hahosting.com Customer Portal, Backup, dns2 - 188.94.72.242, net-vrouter7x, Managed Firewalls, Unit 9 Feed 2, Veeam, Production, Unit 7 Feed 2, net-vrouter-ipv6, Unit 9, Acronis, Generator, Exchange, Generator, net-edge-telehouse-north, Unit 7 Feed 1, net-edge-telehouse-east, net-vrouter2x, Telephone System, dns1 - 188.94.72.241, ntp.hahosting.com, Unit 7, Unit 9 Feed 3, hahosting.com, Unit 7 Feed 3, Shared Hosting

Apr 15, 03:00:23 GMT+0
Investigating - We are seeing issues with traffic through our London POP currently engineer heading to site.

Apr 15, 03:30:23 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 15, 04:02:38 GMT+0
Investigating - It appears BGP is flapping to our London POP we have raised this with the Carrier.

Apr 15, 04:32:54 GMT+0
Monitoring - This connection appears stable now we will continue to monitor.

Apr 15, 05:04:39 GMT+0
Resolved - This incident has been resolved..

Duration: 55 minutes

Affected Components: Shared Hosting

Feb 23, 15:00:00 GMT+0
Investigating - We are currently investigating this incident..

Feb 23, 15:55:22 GMT+0
Resolved - This incident has been resolved..

Feb 23, 15:22:58 GMT+0
Identified - We have a disk stuck with high IO and are removing it from service.

Feb 23, 15:54:43 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Affected Components: net-edge-telehouse-east

Feb 10, 09:12:02 GMT+0
Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 10, 09:15:06 GMT+0
Identified - It appears our secondary line is still having issues, we have re raised this to the supplier.

Duration: 8 hours and 27 minutes

Affected Components: net-edge-telehouse-east

Feb 9, 05:43:07 GMT+0
Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 9, 07:34:54 GMT+0
Identified - This appears to be an issue at the carrier end and has been raised with the supplier. We have taken this carrier out of service till resolved..

Feb 9, 11:06:19 GMT+0
Identified - Our supplier is continuing to work on a fix for this incident..

Feb 9, 14:09:43 GMT+0
Resolved - net-edge-manchester is now operational! This update was created by an automated monitoring service..

Duration: 9 hours and 58 minutes

Affected Components: , net-vrouterpi, , net-vrouter7x, net-vrouter-ipv6, net-edge-telehouse-north, net-edge-telehouse-east, net-vrouter2x, Edge Routers → Internal Routers →

Jan 21, 15:27:45 GMT+0
Resolved - This incident has been resolved. This was an offsite monitoring issue..

Jan 21, 05:30:11 GMT+0
Investigating - We have had reports of some packet loss through our London BGP session. We are currently investigating this incident..

Jan 21, 06:24:11 GMT+0
Investigating - Packet loss being tracked through certain routes only at 1% currently.

Jan 21, 08:04:01 GMT+0
Identified - It appears this packet los is originating outside of our network. We are continuing to work on a fix for this incident..

Jan 21, 08:46:12 GMT+0
Monitoring - We have found this is an offsite monitoring issue and are currently monitoring the result..

Duration: 1 minute

Affected Components: net-edge-telehouse-east

Dec 21, 01:43:13 GMT+0
Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..

Dec 21, 01:44:06 GMT+0
Resolved - net-edge-manchester is now operational! This update was created by an automated monitoring service..

Duration: 1 minute

Affected Components: net-edge-telehouse-east

Dec 20, 23:15:24 GMT+0
Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..

Dec 20, 23:16:14 GMT+0
Resolved - net-edge-manchester is now operational! This update was created by an automated monitoring service..

Duration: 1 day, 10 hours and 16 minutes

Affected Components: net-edge-telehouse-north

Aug 11, 06:31:02 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 9, 20:26:43 GMT+0
Identified - we have taken the affected line outbox service and mill monitor.

Aug 9, 20:15:14 GMT+0
Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 9, 20:24:23 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 11, 06:31:19 GMT+0
Resolved - net-edge-london is now operational! This update was created by an automated monitoring service..

Duration: 6 minutes

Affected Components: net-edge-telehouse-north

Aug 7, 00:22:21 GMT+0
Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..

Aug 7, 00:28:37 GMT+0
Resolved - net-edge-london is now operational! This update was created by an automated monitoring service..

Duration: 1 hour

Affected Components: Unit 9 Feed 1, net-edge-telehouse-east, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, Fast Wordpress Hosting, Backup, ntp.hahosting.com, Unit 7, Unit 9 Feed 3, Unit 7 Feed 3, hahosting.com, dns1 - 188.94.72.241, dns2 - 188.94.72.242, Colocation Unit 9, my.hahosting.com Customer Portal, Unit 7 Feed 1, Veeam, Telephone System, ntp1.hahosting.com, Production, Unit 7 Feed 2, Unit 9, Acronis, net-vrouter-ipv6, Generator, Exchange, Managed Firewalls, Generator, Shared Hosting, Mirror Server, Unit 9 Feed 2, Backup, Production

Jul 8, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 8, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 8, 17:00:00 GMT+0
Identified - We need to remove one of our connections from service in order to upgrade to a new 10gb line. BGP sessions will drop for up to 3 mins for this to take effect our second line will take over automatically any customers using this route already will see no service interruption..

Duration: 1 hour

Affected Components: net-edge-telehouse-east, net-edge-telehouse-north, , net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Internal Routers →

Jul 7, 17:00:00 GMT+0
Identified - We need to remove one of our connections from service in order to upgrade to a new faster 10gb line. BGP sessions will drop for up to 3 mins for this to take effect,.

Jul 7, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 7, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: net-edge-telehouse-north

Jul 3, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 3, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 3, 17:00:00 GMT+0
Identified - Our 10gb upgrade through Telehouse north is now ready to go live. This upgrade will take the service down for around 3 mins for BGP to failover. Any customer using this Parth will reroute automatically through Telehouse east.

Duration: 41 minutes

Affected Components: net-edge-telehouse-north

Jun 27, 00:13:28 GMT+0
Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 27, 00:54:43 GMT+0
Resolved - net-edge-london is now operational! This update was created by an automated monitoring service..

Duration: 1 hour and 21 minutes

Affected Components: net-edge-telehouse-east

Jun 19, 10:28:24 GMT+0
Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jun 19, 10:32:28 GMT+0
Identified - This issue appears upstream and has been logged with the supplier, our second line is taking over all traffic.

Jun 19, 11:22:21 GMT+0
Identified - It appears this is an upstream issue with Telehouse routing, we are awaiting updates from the supplier.

Jun 19, 11:48:59 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Colocation Unit 9

May 13, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 13, 06:00:00 GMT+0
Identified - We are changing the power to one of our customer switches to increase redundancy. This will affect a small number of colocation customers in Uni9 for a few seconds as it reboots..

Duration: 13 hours and 14 minutes

Affected Components: Exchange

May 8, 20:30:00 GMT+0
Investigating - Some users are currently having login issues to our hosted exchange servers.

May 8, 21:30:00 GMT+0
Investigating - Our support team is working hard on the issue and updates will follow.

May 8, 22:30:00 GMT+0
Identified - Our engineers have found data corruption and are running a data repair. We will update once that has finished..

May 9, 09:01:28 GMT+0
Monitoring - the database for exchange has now been restored and engineers are monitoring the performance.

May 9, 09:44:20 GMT+0
Resolved - No further issues have been reported and full service is resumed.

Duration: 5 hours and 26 minutes

Affected Components: Unit 9 Feed 1, net-edge-telehouse-east, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Fast Wordpress Hosting, Unit 7 Feed 2, Unit 7 Feed 1, Unit 9, Veeam, Backup, , Telephone System, Acronis, ntp.hahosting.com, ntp1.hahosting.com, Unit 7, Unit 9 Feed 3, Unit 7 Feed 3, hahosting.com, Production, dns1 - 188.94.72.241, dns2 - 188.94.72.242, Colocation Unit 9, Exchange, Managed Firewalls, , , Generator, my.hahosting.com Customer Portal, Shared Hosting, Mirror Server, Unit 9 Feed 2, Generator, Backup, Production, , Unit 9 → Sheffield → Offsite → Unit 7 →

May 7, 05:32:06 GMT+0
Investigating - Engineers are 5 minutes out.

May 7, 04:58:08 GMT+0
Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..

May 7, 05:10:26 GMT+0
Investigating - Engineers are heading to site.

May 7, 05:43:22 GMT+0
Identified - There is a major power outage affecting our Sheffield DC engineers are onsite investigating.

May 7, 08:01:33 GMT+0
Monitoring - Power has been restored and collocation customers are now back online. Customers with compute services are still affected..

May 7, 10:23:43 GMT+0
Resolved - We are now starting any final services that have been affected please contact our support team if you are still having issues with your server.

Duration: 2 hours

Affected Components: Unit 9 Feed 1, net-edge-telehouse-east, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Unit 9 Feed 2, Fast Wordpress Hosting, Exchange, Shared Hosting, Unit 7 Feed 2, Unit 7 Feed 1, Generator, Unit 9, Backup, Veeam, Backup, Generator, Telephone System, Acronis, ntp.hahosting.com, ntp1.hahosting.com, Unit 7, Unit 9 Feed 3, Unit 7 Feed 3, hahosting.com, my.hahosting.com Customer Portal, Managed Firewalls, Production, dns1 - 188.94.72.241, Mirror Server, dns2 - 188.94.72.242, Production, Colocation Unit 9

May 4, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 4, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

May 4, 09:00:00 GMT+0
Identified - We will be performing some core router changes and all Sheffield based services will experience short periods of downtime during this window..

Duration: 12 hours and 1 minute

Affected Components: net-edge-telehouse-north

May 4, 19:13:28 GMT+0
Resolved - This incident has been resolved..

May 4, 07:12:20 GMT+0
Investigating - We are seeing upstream carrier issues and have removed the line from service.

May 4, 07:34:10 GMT+0
Identified - We have replaced a failing component for this edge router and have returned the system to service and will monitor.

Duration: 3 hours

Affected Components: Backup, Veeam, Backup

Apr 11, 09:00:00 GMT+0
Identified - Updates to Veeam Servers There will be brief outages to Veeam services while we update/reboot during this time..

Apr 11, 12:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 11, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: net-edge-telehouse-east, net-edge-telehouse-north

Apr 6, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 6, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 6, 09:00:00 GMT+0
Identified - We will be performing some core router upgrades and all Sheffield based services will experience short periods of downtime during this window..

Duration: 7 minutes

Affected Components: net-edge-telehouse-north

Apr 1, 06:25:10 GMT+0
Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..

Apr 1, 06:31:43 GMT+0
Resolved - net-edge-london is now operational! This update was created by an automated monitoring service..

Duration: 3 hours

Affected Components: net-edge-telehouse-east, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Fast Wordpress Hosting, Exchange, Shared Hosting, Production, Backup, Veeam, Backup, dns1 - 188.94.72.241, Mirror Server, Telephone System, Acronis, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, hahosting.com, my.hahosting.com Customer Portal, Production, Managed Firewalls, Colocation Unit 9

Mar 16, 08:30:00 GMT+0
Identified - We will be performing some core router upgrades and all Sheffield based services will experience short periods of downtime during this window..

Mar 16, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 16, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: net-edge-telehouse-east, net-edge-telehouse-north

Feb 25, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 25, 01:00:00 GMT+0
Identified - We will take this line out of service the day before and the below is for informational purposes During this window we will be performing upgrades to our core router in Equinix LD8, London. This maintenance requires a full power down of the device to install new control boards and routing-engines into the device running new JUNOS. Customers with services fed directly from core1-ld8 will experience an outage of approximately 30 minutes during this window. Other external connectivity such as peering and transit will be re-routed to alternative paths cleanly before the outage..

Feb 25, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 18 minutes

Affected Components: Fast Wordpress Hosting, Exchange, Shared Hosting, Production, , Backup, , Backup, dns1 - 188.94.72.241, Mirror Server, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, hahosting.com, my.hahosting.com Customer Portal, Production, Managed Firewalls, Sheffield → Offsite →

Feb 16, 10:18:20 GMT+0
Completed - This has now been completed with no interuption to service.

Feb 16, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 16, 10:00:00 GMT+0
Identified - We need to upgrade some system resources in our storage cluster and this will involve restarting the CEPH monitor services one by one. We expect this to cause no impact on customer service. But users may experience slow disk access for a few minutes as this completes and compacts the databases. This will not affect any network services or colocation customers.

Duration: 2 days, 14 hours and 11 minutes

Affected Components: net-edge-telehouse-east, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Fast Wordpress Hosting, Exchange, Shared Hosting, Production, , Backup, Veeam, , Backup, dns1 - 188.94.72.241, Mirror Server, Telephone System, Acronis, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, hahosting.com, my.hahosting.com Customer Portal, Production, Managed Firewalls, Colocation Unit 9, Sheffield → Offsite →

Feb 9, 18:59:21 GMT+0
Investigating - net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service..

Feb 9, 18:59:21 GMT+0
Investigating - On call engineers are aware of an issue affecting some core services in Sheffield and are investigating.

Feb 9, 20:04:26 GMT+0
Identified - It appears some servers running core services have rebooted and some VM systems have rebooted with them. Cause currently unknown.

Feb 9, 20:05:49 GMT+0
Monitoring - All service has been restored adn we are investigating the cause of the issue.

Feb 12, 09:10:10 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours and 20 minutes

Affected Components: net-edge-telehouse-east

Jan 27, 00:40:40 GMT+0
Monitoring - It appears one of our lines is currently flapping the issue appears to be in Telehouse East in London. We have removed this line from service till it stablises The carrier has been asked for a RFO and will be updated here .

Jan 27, 00:29:52 GMT+0
Investigating - net-edge-telehouse-east cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jan 27, 08:49:23 GMT+0
Resolved - We have now returned this connection to service.

Jan 28, 11:02:28 GMT+0
Resolved - We have been updated by the carrier and the outage was caused by maintenance work that wasn't relayed to us. Information attached for transparency. We have carried out diagnostics for the date and time specified for reported circuit ID:LON/NEA/LE-689504 under Colt ticket#1-82234240171, including checking for historical alarms and performing a search of our databases to determine if any major network incident or Colt official planned maintenance affected the service reported, We found that service was impacted due to planned maintenance activity in colt. 1-82036406291.".

Duration: 2 hours

Affected Components: net-edge-telehouse-north

Jan 23, 01:00:00 GMT+0
Identified - One of our suppliers has informed us of upcoming works as below. We will take this connection out of service before the window and customers should not be affected by this work. During this window, we will be performing upgrades to our core router in Equinix LD8, London. This maintenance requires a full power down of the device to install new control boards and routing-engines into the device running new JUNOS. Customers with services fed directly from core1-ld8 will experience an outage of approximately 30 minutes during this window. Other external connectivity such as peering and transit will be re-routed to alternative paths cleanly before the outage..

Jan 23, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 23, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 7 minutes

Affected Components: net-vrouter7x, Fast Wordpress Hosting, Exchange, Shared Hosting, Production, , , dns1 - 188.94.72.241, Mirror Server, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, Managed Firewalls, Colocation Unit 9, Sheffield → Offsite →

Nov 18, 13:55:40 GMT+0
Resolved - No further issues reported.

Nov 18, 13:53:19 GMT+0
Monitoring - We have removed the affected node from the cluster and normal service has resumed. .

Nov 18, 13:48:31 GMT+0
Identified - We are continuing to work on a fix for this incident It appears a faulty storage node has caused some core services to reboot we are working on the issue.

Duration: 11 hours and 22 minutes

Affected Components: net-edge-telehouse-east

Nov 18, 00:33:32 GMT+0
Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 18, 00:44:53 GMT+0
Resolved - net-edge-manchester is now operational! This update was created by an automated monitoring service..

Duration: 1 hour

Affected Components: Managed Firewalls

Oct 4, 06:00:00 GMT+0
Identified - Scheduled maintenance needs to be carried out on our managed firewall services to upgrade critical system services. This maintenance is essential to enhance performance, security, and overall reliability. During this maintenance window, you may experience brief interruptions in service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our systems. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your continued trust in our services..

Oct 4, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 4, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Managed Firewalls

Sep 27, 06:00:00 GMT+0
Identified - Scheduled maintenance needs to be carried out on our managed firewall services to upgrade critical system services. This maintenance is essential to enhance performance, security, and overall reliability. During this maintenance window, you may experience brief interruptions in service. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our systems. If you have any questions or concerns, please do not hesitate to contact our support team. Thank you for your continued trust in our services..

Sep 27, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 27, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 15 minutes

Affected Components: net-edge-telehouse-east

Sep 16, 14:31:01 GMT+0
Investigating - net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service..

Sep 16, 14:31:16 GMT+0
Resolved - net-edge-manchester is now operational! This update was created by an automated monitoring service..

Duration: 4 minutes

Affected Components: Colocation Unit 9

Aug 1, 08:03:11 GMT+0
Resolved - This incident has been resolved..

Aug 1, 07:58:48 GMT+0
Investigating - We are currently investigating this incident..

Aug 1, 07:59:44 GMT+0
Identified - There are a small set of customers being affected by a spanning tree loop after this mornings firmware upgrades for 10GB engineers are removing affected ports from service.

Duration: 33 minutes

Affected Components: Colocation Unit 9

Aug 1, 07:01:21 GMT+0
Identified - Window has overrun slightly work is being finalised now.

Aug 1, 07:02:47 GMT+0
Completed - Work is now complete.

Aug 1, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 1, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 1, 06:30:00 GMT+0
Identified - We need to reboot our switched in Unit 9 Row 2 in preparation for 10gb upgrades. This will take no longer than 10 mins and will cause a temporary loss of pings to customers located in this row..

Duration: 1 minute

Affected Components: net-edge-telehouse-east, net-edge-telehouse-north

Jul 14, 12:25:19 GMT+0
Resolved - Service has been restored.

Jul 14, 12:24:41 GMT+0
Investigating - We appear to be having connectivity issues in Sheffield. ENgineers onsite.

Jul 14, 12:25:01 GMT+0
Identified - This is human error on a switch upgrade .

Duration: 23 minutes

Affected Components: Colocation Unit 9

Jul 10, 12:40:14 GMT+0
Investigating - It appears we have lost a Customer Switch in Unit 9 Row 2 Rack 1. Only customers in this row are currently affected. We are investigating the issue.

Jul 10, 13:02:16 GMT+0
Identified - This has been marked as a failed customer switch and is being replaced.

Jul 10, 13:02:51 GMT+0
Resolved - This switch has been replaced and service is restored.

Duration: 10 hours

Affected Components: net-edge-telehouse-east

Jun 5, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 4, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 4, 19:00:00 GMT+0
Identified - One of our carriers is performing maintenance on it's network. The nature of the work is maintenance on an existing joint. We'll take the carrier out of service before the work starts and will re-instate on receipt of the all-clear..

Duration: 1 hour

Affected Components: Unit 7 Feed 3, net-edge-telehouse-east, Unit 9 Feed 1, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Unit 9 Feed 2, Fast Wordpress Hosting, Exchange, Shared Hosting, Unit 7 Feed 2, Unit 9 Feed 3, Unit 7 Feed 1, Generator, Unit 9, Production, Backup, Veeam, Backup, Generator, dns1 - 188.94.72.241, Mirror Server, Telephone System, Acronis, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, hahosting.com, my.hahosting.com Customer Portal, Unit 7, Production

Mar 31, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 31, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 31, 07:00:00 GMT+0
Identified - We are making the final changes required for IPv6 and an improvement for IPv4 transit. No downtime is expected, but slow requests may be seen for a few minutes..

Duration: 1 hour and 2 minutes

Affected Components: Unit 7 Feed 3, net-edge-telehouse-east, Unit 9 Feed 1, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Unit 9 Feed 2, Fast Wordpress Hosting, Exchange, Shared Hosting, Unit 7 Feed 2, Unit 9 Feed 3, Unit 7 Feed 1, Generator, Unit 9, Production, Backup, Veeam, Backup, Generator, dns1 - 188.94.72.241, Mirror Server, Telephone System, Acronis, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, hahosting.com, my.hahosting.com Customer Portal, Unit 7, Production

Mar 24, 08:00:00 GMT+0
Identified - This is our final moves for the new router network. This is a live migration and no downtime is expected..

Mar 24, 09:02:04 GMT+0
Completed - This work is now complete. If you are having any service issues in light of this change please contact our out of hours team..

Mar 24, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: net-vrouter-ipv6

Mar 22, 20:00:00 GMT+0
Identified - In planning for IPV6 we are adding our IPV6 presentation to our second carrier. This work will only affect IPV6 customers and no other systems will be affected.

Mar 22, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 22, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: net-vrouterpi

Mar 20, 21:08:19 GMT+0
Completed - This work is now finished. If you have any issues please contact our support engineers .

Mar 20, 20:00:00 GMT+0
Identified - We are planning to move our final networks to the new platform. This will only affect customers on the following prefixes: 188.94.77.x 188.94.78.x 188.94.79.x Customers with private exchanges. Customers can expect the potential loss of pings for a few moments..

Mar 20, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 44 minutes

Affected Components: Unit 7 Feed 3, net-edge-telehouse-east, Unit 9 Feed 1, net-edge-telehouse-north, net-vrouter2x, net-vrouter7x, net-vrouterpi, net-vrouter-ipv6, Unit 9 Feed 2, Fast Wordpress Hosting, Exchange, Shared Hosting, Unit 7 Feed 2, Unit 9 Feed 3, Unit 7 Feed 1, Generator, Unit 9, Production, Backup, Veeam, Backup, Generator, dns1 - 188.94.72.241, Mirror Server, Telephone System, Acronis, dns2 - 188.94.72.242, ntp.hahosting.com, ntp1.hahosting.com, hahosting.com, my.hahosting.com Customer Portal, Unit 7, Production

Mar 17, 10:44:30 GMT+0
Completed - These changes are now complete. If you having any issues please contact our out of hours team via telephone..

Mar 17, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 08:00:00 GMT+0
Identified - We are continuing our network upgrades this weekend and expect some users to have a brief network service loss during this time. Loss of service will be for no more than a few minutes at a time..