HA Hosting Service Status - Notice history

All systems operational

100% - uptime

hahosting.com - Operational

100% - uptime
Nov 2024 ยท 100%Dec ยท 100%Jan 2025 ยท 100%

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Nov 2024
Dec 2024
Jan 2025

my.hahosting.com Customer Portal - Operational

100% - uptime
Nov 2024 ยท 100%Dec ยท 100%Jan 2025 ยท 100%

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Nov 2024
Dec 2024
Jan 2025

Telephone System - Operational

100% - uptime
Nov 2024 ยท 100%Dec ยท 100%Jan 2025 ยท 100%

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Nov 2024
Dec 2024
Jan 2025
100% - uptime

net-edge-telehouse-east - Operational

100% - uptime
Nov 2024 ยท 100%Dec ยท 100%Jan 2025 ยท 100%

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Nov 2024
Dec 2024
Jan 2025

net-edge-telehouse-north - Operational

100% - uptime
Nov 2024 ยท 100%Dec ยท 100%Jan 2025 ยท 100%

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Nov 2024
Dec 2024
Jan 2025

Notice history

Jan 2025

net-edge-telehouse-east outage
  • Update
    Update

    We have been updated by the carrier and the outage was caused by maintenance work that wasn't relayed to us. Information attached for transparency.

    We have carried out diagnostics for the date and time specified for reported circuit ID:LON/NEA/LE-689504 under Colt ticket#1-82234240171, including checking for historical alarms and performing a search of our databases to determine if any major network incident or Colt official planned maintenance affected the service reported, We found that service was impacted due to planned maintenance activity in colt. 1-82036406291."

  • Resolved
    Resolved

    We have now returned this connection to service

  • Monitoring
    Monitoring

    It appears one of our lines is currently flapping the issue appears to be in Telehouse East in London.

    We have removed this line from service till it stablises

    The carrier has been asked for a RFO and will be updated here

  • Investigating
    Investigating

    net-edge-telehouse-east cannot be accessed at the moment. This incident was created by an automated monitoring service.

Carrier Router Upgrades
  • Completed
    January 23, 2025 at 3:00 AM
    Completed
    January 23, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    January 23, 2025 at 1:00 AM
    In progress
    January 23, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    January 23, 2025 at 1:00 AM
    Planned
    January 23, 2025 at 1:00 AM

    One of our suppliers has informed us of upcoming works as below. We will take this connection out of service before the window and customers should not be affected by this work.

    During this window, we will be performing upgrades to our core router in Equinix LD8, London.

    This maintenance requires a full power down of the device to install new control boards and routing-engines into the device running new JUNOS.

    Customers with services fed directly from core1-ld8 will experience an outage of approximately 30 minutes during this window.

    Other external connectivity such as peering and transit will be re-routed to alternative paths cleanly before the outage.

Dec 2024

No notices reported this month

Nov 2024

Storage issues
  • Resolved
    Resolved

    No further issues reported

  • Monitoring
    Monitoring

    We have removed the affected node from the cluster and normal service has resumed.

  • Identified
    Identified

    We are continuing to work on a fix for this incident It appears a faulty storage node has caused some core services to reboot we are working on the issue

net-edge-manchester outage
  • Resolved
    Resolved

    net-edge-manchester is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    net-edge-manchester cannot be accessed at the moment. This incident was created by an automated monitoring service.

Nov 2024 to Jan 2025

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