HA Hosting Service Status - net-edge-london outage – Incident details

All systems operational

net-edge-london outage

Resolved
Operational
Started over 1 year agoLasted about 5 hours

Affected

HA Hosting

Operational from 4:58 AM to 5:32 AM, Major outage from 5:32 AM to 10:23 AM

hahosting.com

Operational from 4:58 AM to 5:32 AM, Major outage from 5:32 AM to 10:23 AM

my.hahosting.com Customer Portal

Operational from 4:58 AM to 5:32 AM, Major outage from 5:32 AM to 10:23 AM

Telephone System

Operational from 4:58 AM to 5:32 AM, Major outage from 5:32 AM to 10:23 AM

Edge Routers

Operational from 4:58 AM to 4:58 AM, Degraded performance from 4:58 AM to 5:32 AM, Major outage from 5:32 AM to 8:01 AM, Operational from 8:01 AM to 10:23 AM

net-edge-telehouse-east

Operational from 4:58 AM to 5:32 AM, Major outage from 5:32 AM to 8:01 AM, Operational from 8:01 AM to 10:23 AM

Updates
  • Resolved
    UTC
    Resolved

    We are now starting any final services that have been affected please contact our support team if you are still having issues with your server

  • Monitoring
    UTC
    Monitoring

    Power has been restored and collocation customers are now back online. Customers with compute services are still affected.

  • Identified
    UTC
    Identified

    There is a major power outage affecting our Sheffield DC engineers are onsite investigating

  • Update
    UTC
    Update

    Engineers are 5 minutes out

  • Update
    UTC
    Update

    Engineers are heading to site

  • Investigating
    UTC
    Investigating

    net-edge-london cannot be accessed at the moment. This incident was created by an automated monitoring service.