HA Hosting Service Status - Notice history

All systems operational

100% - uptime

hahosting.com - Operational

100% - uptime
Jun 2024 · 100%Jul · 100%Aug · 100%

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Jun 2024
Jul 2024
Aug 2024

my.hahosting.com Customer Portal - Operational

100% - uptime
Jun 2024 · 100%Jul · 100%Aug · 100%

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Jun 2024
Jul 2024
Aug 2024

Telephone System - Operational

100% - uptime
Jun 2024 · 100%Jul · 100%Aug · 100%

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Jun 2024
Jul 2024
Aug 2024
100% - uptime

net-edge-manchester - Operational

100% - uptime
Jun 2024 · 100%Jul · 100%Aug · 100%

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Jun 2024
Jul 2024
Aug 2024

net-edge-london - Operational

100% - uptime
Jun 2024 · 100%Jul · 100%Aug · 100%

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Jun 2024
Jul 2024
Aug 2024

Notice history

Aug 2024

Loss of service U9
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    There are a small set of customers being affected by a spanning tree loop after this mornings firmware upgrades for 10GB engineers are removing affected ports from service

  • Investigating
    Investigating
    We are currently investigating this incident.
Switch firmware updates
  • Completed
    August 01, 2024 at 7:02 AM
    Completed
    August 01, 2024 at 7:02 AM

    Work is now complete

  • In progress
    August 01, 2024 at 7:01 AM
    In progress
    August 01, 2024 at 7:01 AM

    Window has overrun slightly work is being finalised now

  • Completed
    August 01, 2024 at 7:00 AM
    Completed
    August 01, 2024 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    August 01, 2024 at 6:30 AM
    In progress
    August 01, 2024 at 6:30 AM
    Maintenance is now in progress
  • Planned
    August 01, 2024 at 6:30 AM
    Planned
    August 01, 2024 at 6:30 AM

    We need to reboot our switched in Unit 9 Row 2 in preparation for 10gb upgrades. This will take no longer than 10 mins and will cause a temporary loss of pings to customers located in this row.

Jul 2024

Sheffield partial outage
  • Resolved
    Resolved

    Service has been restored

  • Identified
    Identified

    This is human error on a switch upgrade

  • Investigating
    Investigating

    We appear to be having connectivity issues in Sheffield. ENgineers onsite

Colocation issue Unit 9 Row 2
  • Resolved
    Resolved

    This switch has been replaced and service is restored

  • Identified
    Identified

    This has been marked as a failed customer switch and is being replaced

  • Investigating
    Investigating

    It appears we have lost a Customer Switch in Unit 9 Row 2 Rack 1.

    Only customers in this row are currently affected.

    We are investigating the issue

Jun 2024

Carrier Maintenance
  • Completed
    June 05, 2024 at 5:00 AM
    Completed
    June 05, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    June 04, 2024 at 7:00 PM
    In progress
    June 04, 2024 at 7:00 PM
    Maintenance is now in progress
  • Planned
    June 04, 2024 at 7:00 PM
    Planned
    June 04, 2024 at 7:00 PM

    One of our carriers is performing maintenance on it's network. The nature of the work is maintenance on an existing joint.

    We'll take the carrier out of service before the work starts and will re-instate on receipt of the all-clear.

Jun 2024 to Aug 2024

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