HA Hosting Service Status - Packet Loss through London BGP – Incident details

All systems operational

Packet Loss through London BGP

Resolved
Degraded performance
Started 7 months agoLasted about 10 hours

Affected

Edge Routers

Degraded performance from 5:30 AM to 8:46 AM, Operational from 8:46 AM to 3:27 PM

net-edge-telehouse-east

Degraded performance from 5:30 AM to 8:46 AM, Operational from 8:46 AM to 3:27 PM

net-edge-telehouse-north

Degraded performance from 5:30 AM to 8:46 AM, Operational from 8:46 AM to 3:27 PM

Internal Routers

Degraded performance from 5:30 AM to 8:46 AM, Operational from 8:46 AM to 3:27 PM

net-vrouter2x

Degraded performance from 5:30 AM to 8:46 AM, Operational from 8:46 AM to 3:27 PM

net-vrouter7x

Degraded performance from 5:30 AM to 8:46 AM, Operational from 8:46 AM to 3:27 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. This was an offsite monitoring issue.

  • Monitoring
    UTC
    Monitoring

    We have found this is an offsite monitoring issue and are currently monitoring the result.

  • Identified
    UTC
    Identified

    It appears this packet los is originating outside of our network. We are continuing to work on a fix for this incident.

  • Update
    UTC
    Update

    Packet loss being tracked through certain routes only at 1% currently

  • Investigating
    UTC
    Investigating

    We have had reports of some packet loss through our London BGP session. We are currently investigating this incident.