HA Hosting Service Status - Packet loss for connections through Manchester – Incident details

All systems operational

Packet loss for connections through Manchester

Resolved
Operational
Started over 2 years agoLasted about 1 hour

Affected

Edge Routers

Degraded performance from 5:09 PM to 5:38 PM, Operational from 5:38 PM to 6:07 PM

net-edge-telehouse-east

Degraded performance from 5:09 PM to 5:38 PM, Operational from 5:38 PM to 6:07 PM

Updates
  • Resolved
    UTC
    Resolved

    No further loss detected

  • Update
    UTC
    Update

    No further loss seen from our end we will keep the connection in service as this stage

  • Monitoring
    UTC
    Monitoring

    We are seeing some packet loss through Colt in Manchester. It hasn't caused our BGP sessions to drop as its only from certain locations with not a full 100% loss in packets.

    We will monitor this and take Machester out of our routing table if any issues are noted.